LDW: 0% Deductible in case the car is lost (material damages).
CDW: Insurance for collision damages.
TP: Insurance against complete theft.
PLI: Insurance of civil responsibility.
SLI: Insurance of supplementary civil responsibility.
PAI: Medical expenses insurance.
LA: Legal assistance.
All the above Coverages are included in the “No Worries” Protection Package and are applicable only if the customer follows the rental contract clauses. This means that any breach to the contract will annul the protection, and the customer will be responsible for all the charges that arise from any sinister. Damages in tires and windows are not included in any of the coverages because they will only be considered as included when the TEN CAR RENTAL office assesses the damages and determines that there is no negligence from the motor vehicle driver. TEN Car Rental is not responsible for crane, arrest, parking lot and transit fines expenses in case of an accident. Such expenses will be directly charged to the credit card that the customer left as guarantee. The customer may directly request the summary of charges to the TEN Car Rental personnel that assisted him during the accident.
If the lessee wants an additional person to drive the motor vehicle, an additional cost will be applied, and he/she will be obliged to inform so to the lessor when signing the contract. The additional driver must comply with the following:
The cost per additional driver is $7.90 usd per day plus VAT (Value Added Tax). It is the lessee responsibility the use that the additional driver gives to the motor vehicle.
The maximum tolerance time to return the leased vehicle without extra charge is of fifty-nine minutes after the hour marked in the lease contract as “return hour”.
Ten Car Rental gives the option to PREPAY (pay in advance) the LESSEE booking(s). This way, THE LESSEE has the right to get a 10% discount from the base rate described in the contract glossary, if the following conditions are complied.
Cancellations should be made 24 hours in advance. Your booking is guaranteed for a maximum period of 1 hour. The maximum tolerance time to return the motor vehicle without extra charge is of 59 minutes after the hour marked in the lease contract as “Return Hour”.
Crossing the border to the United Sates is allowed, but TEN Car Rental should be notified in advance. Do not forget that you are totally responsible for damages caused in case of sinister, therefore it is highly recommended to buy the insurance intended for such purpose. The level of gasoline will be directly marked in the lease contract. To avoid extra charges for this concept, we suggest returning the vehicle with the same level of fuel as it was received. Our TEN Car Rental personnel will be glad to offer more information regarding the rate per litter otherwise applicable.
If the motor vehicle is returned in a location different from the one where it was leased, a “Drop-Off” charge (described in the glossary) will be applicable. When you book a car, you are selecting a car category and not a specific model. Categories gather cars based on their features, passenger capacity, space in the trunk and equipment. Each group may contain several car brands and models, all of them with the quality and comfort standards that we are committed with our customers. When the booking is made, TEN Car Rental is obliged to deliver a car of the selected category.
TEN Car Rental reserves the right to decline the booking and therefore the motor vehicle rental, if the necessary requirements are not fulfilled notwithstanding the reason.
Motor Vehicle: The good purpose of this contract, which is described in the attachment of this contract.
No Show: when the consumer books a car with the supplier, but he/she does not show to pick up the vehicle in the stated location and on the standby periods described in the service terms and conditions.
Drop-Off: when the consumer leaves the leased motor vehicle in a different location from the one where the unit was delivered to the consumer.
Freedom Rate: the total price that the consumer shall pay to the supplier.
Basis Rate: the price that the supplier offers the consumer for time and miles of the leased motor vehicle.
TEN No Worries Protection: complete coverage package including: Exemption of deductible for damages responsibility in case of crash, Civil responsibility before third parties, Personal accident and Protection insurance against deductible.
Additional Services: Services different from lease and insurance for the services that the consumer is free to request when signing this contract, will be considered as additional, and the consumer is committed to pay for such additional service(s). The following concepts are considered as additional:
Level of Gasoline: applicable when the lessee returns the motor vehicle with a gasoline level lower than the one present when he/she originally leased the car.
Pre-paid Gasoline: when the consumer chooses to pay in advance for the full gasoline tank of the vehicle.
Baby seat: is the daily rental of such device in the leased motor vehicle, upon the consumer request, and assuming it shall be returned in the same conditions it was received.
Upgrade: changing the category of the motor vehicle for a higher one upon the consumer request.
Additional Driver: the person(s) authorized to drive the leased motor vehicle following “Attachment B” herein.
Airport Fee: the fee charged for taking transportation within the airport federal zone.
Highway Fee: Charge made to the lessee when he/she delivers the motor vehicle in an office different from the one where it was originally received.